Frequently Asked Questions

We ask for a minimum 7 business day advance notice for any order, excluding wedding cakes. If an order is more intricate, including sculpting work, fondant, or faux tiers, we encourage a two-week notice. We can only complete a limited number of specialty cakes per weekend and demand is high. A 3–6 month lead time for wedding cakes is typically sufficient, except during peak seasons (mid-May through mid-July and mid-September through mid-November), which may require 9–12 months advance booking.

Please contact the bakery to begin the process. Wedding cakes typically require a separate form submission. Quotes are provided via email or in person.

No. While questions and design inspiration photos can be reviewed via email, orders must be placed by phone or in person. A 50% non-refundable deposit is required to secure any order.

Yes. Once a quote has been provided via email or in person, you may call to begin the 50% retainer process or pay in full. Payments are handled via emailed invoice or phone payment processing.

Orders cannot be altered or canceled within 7 business days of pickup. The 50% deposit is non-refundable. If paid in full and outside the 7-day window, the remaining balance may be applied as store credit. No refunds are issued.

Availability depends on current order volume. Please call or email the bakery to confirm availability for your specific date.

Yes, to a degree. We will do our best to recreate designs from provided inspiration photos. Exact replicas, especially AI-generated designs, cannot be guaranteed.

Generally, no. Custom orders require advance notice. You may check storefront availability or order through delivery partners when applicable.

No. Taste preferences vary and sweetness levels cannot be customized. Multiple icing options are available.

Yes. Edible image printing is available. Images must be emailed in advance and purchased in person.

We offer a wide variety of cake flavors and fillings. Please refer to our flavors page or contact us for current selections.

No. All cakes are baked fresh and are not frozen.

Yes. We operate as an LLC in Texas, carry liability insurance, and employees hold up-to-date health certificates.

That's The Cake Bakery has been in business since 2009.

We are closed Sundays and Mondays. Pickup hours are Tuesday–Friday from 11am–6pm and Saturdays from 10am–4pm.

Yes. We observe major holidays including Thanksgiving, Christmas, and New Year's. Holiday hours may vary.

Yes, depending on availability, wedding cakes may still be accommodated even if the bakery is closed that day.

We are a licensed, insured, full-time specialty bakery with consistent operations and professional standards.

Our cakes are made with standard baking ingredients including flour, sugar, eggs, dairy, nuts, flavorings, and/or liqueurs.

The 50% retainer is non-refundable and non-transferable. Payments beyond the retainer may be issued as store credit when applicable.

A 50% non-refundable retainer is required to reserve any custom order. Remaining balance is due at pickup unless delivery is scheduled. We accept cash, debit, and major credit cards. Checks are not accepted.

Wedding orders must be paid in full 30 days prior to delivery. Other orders must be paid in full 24 hours prior. No cash or checks are accepted upon delivery.

Delivery is available Tuesday–Friday. Cakes must be paid in full before leaving the bakery. If no one is present to receive delivery, the cake will return to the bakery and no refunds will be issued. Delivery fees vary by location.

Gluten-free cakes substitute all-purpose flour with rice flour and potato starch. They still contain dairy and eggs.

No. Sugar-free products are not offered.

Yes. Buttercream does not contain flour and is considered gluten-free.

Our vegan buttercream is made with almond milk, vegan butter, vanilla, and confectioners sugar.

Yes. Eggless cakes are available in vanilla, chocolate, strawberry, and lemon.

No. Paleo options are not offered.

No. Keto options are not offered.

No. We cannot accommodate combined dairy and gluten allergies.

We offer many flavors without nuts; however, all products are prepared in a facility where nuts are present.

We do not operate in an allergen-free facility. Due to cross-contact risks, we do not recommend our products for severe allergies.

No. We do not offer overseas shipping.

Yes. Delivery is available with no minimum order. Smaller cakes may be delivered by a partner service. Delivery fees vary by address and day.

Transport cakes on a flat, level surface in an air-conditioned vehicle. Keep out of direct sunlight and refrigerate until serving time.

Yes. Cakes are boxed appropriately. Taller cakes may have adjusted lids to prevent damage. Tiered cakes may require specialized packaging.