We ask for a minimum 7 business day advance notice for any order, excluding wedding cakes. If an order is more intricate, including sculpting work, fondant, or faux tiers, we encourage a two-week notice, however, we can only do so many specialty cakes in a weekend and our demand is very high so the sooner you can get your order in the better prepared we can be to fulfill your order. (It never hurts to call and ask!)

A 3-6 month lead time for wedding cakes should be sufficient with the exceptions of mid May through mid July and mid September through mid November. Peak wedding times in the Dallas/Fort Worth Metro area (May-August, November-Jan 1st) we would like a 9-12 month lead time. Again, please call even if the time is close to your wedding date, it’s never bad to call and ask us to do a last minute wedding cake, it’s been done before!!

Please contact us to get the process started. For Weddings Click Here. We only provide quotes via email or in person.

No. We are more than happy to answer any questions and review design photos via email and give you quotes, however, it is required that you call or come in person to place an order. We require a 50% non-refundable deposit to book any order.

Yes! As long as we have provided a quote via email or in person, you can call begin the 50% required retainer/deposit process or pay the amount in full. All payments are made via an emailed invoice or payment information over the phone only.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it within 7 business days.

If you place a 50% deposit, this is non-refundable. 

If you pay in full, 50% of the full payment (the deposit) and the order is not within 7 business days of pickup, the other 50% can be used as a store credit only.

We do not offer refunds.

Due to the intense attention to detail and superior taste we strive to serve, we may choose to put a cap on the amount of orders we accommodate for party and/or wedding orders.

To see if your event date is available, please call us at (817) 617-2599 or email us.

Absolutely - to a degree! We're human, not machines. We will do our best to recreate a design you have in mind. Please remember if it looks like AI made it, we're not interested and will ask for a different photo.

Providing a photo of what you’re wanting the cake to resemble is the way to start.

We can also help you design a custom cake using several photos for inspiration (this option is best done in person versus going back and forth via email!

Disclaimer: If it’s not our photo, we can’t guarantee exact details to be the same!

Short answer, no. You are welcome to call the bakery to see what we may have in the storefront!

All of our items — with the exception of our everyday favorites we keep in our cases up front — we require at least 1-7 days notice for custom orders in more circumstances. 

However, you can order through UberEats, GrubHub or DoorDash.

Short answer, no.

How sweet or salty things we eat, are subjective to each and every person. As we all have different taste-buds, likes and dislikes, we couldn't possibly accommodate every person's specific request of how sweet icings are.

We offer several types of icings. Here are what we offer and a brief description:
Buttercream (most common): Sweet, creamy, mixture of butter, confectioners sugar, milk, and salt. Can melt in hot sunlight.
Rolled Fondant:Sweet sugar dough that looks like porcelain when it dries. Can be used for indoor or outdoor weddings. The fondant doesn’t need to be refrigerated.
Royal Icing:Blended sugar with water and meringue powder that creates a thick frosting to create lace or latticework. Often used when frosting decorated sugar cookies. We do not use this icing on cakes!
Merengue Buttercream:Made with egg whites, sugar, unsalted butter, and salt. It’s an airy buttercream that is light, commonly called whipped cream. The rich taste will melt in direct sunlight.

Yes, we do offer the option to print photos on cakes.

We have sizes for cupcake round toppers, round cakes, square cakes, quarter sheet, and half sheet cakes.

Some designs are not encouraged to incorporate images as the look of the cake may become tacky. We love beautiful cakes, not tacky cakes!

We also sell edible images sheets, $22 each. You must email the image first to us, come into the bakery and purchase the image. We will then print it for you.

Click here to view our range of flavors and fillings for every celebration!

Absolutely not! All of our cakes are baked fresh for each and every order.

Yes and yes!

We have a LLC through the Secretary of State with TX.

We carry liability insurance through a local agent.

We have a health permit that is regulated by the local health department.

As well each employee that works within That's The Cake has completed and regularly updates their health certificates that is regulated by the State of Texas.

Our sister company, Doggypawz, is regulated and registered with the Texas State Chemist located in College Station, TX.

That’s The Cake Bakery has been open since 2009, and we’re located in North Arlington.

We we're previously located in Lewisville, TX.

-We are closed Sundays and Mondays. We do not allow pickups on these days.

Our pickup times are as follows:
Tuesday-Friday: 11am - 6pm
Saturdays: 10 am - 4 pm.

Yes! For 2023 – see our schedule below, if a holiday falls on a Sunday or Monday, we are naturally closed and will observe the next day we are open pending on the holiday.

July 4th - normal house
Independence Day

September 29th - closed all day
Texas State Fair Opening Day

October 31st – normal hours
Halloween

Thanksgiving Week
November 22nd - closing at 3pm
November 23rd – closed all day
November 24th – closed all day
November 25th – Open 10am-4pm

Christmas & New Years
December 24th – closed all day
December 25th – closed all day
December 26th - closed all day
December 27th - closed all day
December 31st – closed all day
January 1st – closed all day

Yes! As long as we have availability for your wedding day, we should be able to make your dream cake a reality!

This is our dedication, life, and how we make a living. Our bakery is a full-time specialty bakery. We do have our days off, Sundays and Mondays, so we don’t accept orders for these days, except for Weddings ordered well in advance. We do not cancel on clients, only in extreme circumstances (which are extremely rare death in the family, blizzards closing all roads, fires, etc).

There are many different ingredients such as; Flour, Sugar, Eggs, Dairy, Nuts, Flavors, and/or Liqueurs.

The 50% retainer is non-refundable or transferable on any custom order. Orders placed via that’s the cake online store is non-refundable and non-transferable and cannot be moved or the date changed. Any payment made outside of the 50% retainer (such as payments in full) may be given as store credit for custom orders. If for any reason you need to reschedule the date you need your cake, give us a call at the bakery to discuss options immediately.

A 50% non-refundable retainer is required to reserve any custom order over the phone or by email. The remaining balance is due at the time of pick-up for party orders except deliveries. Payments can be made in person or over the phone. We accept cash, debit, and all major credit cards (Visa, MasterCard, Discover, American Express).  No monies will be refunded to the customer if a wedding order is canceled within 30-days of the event date, or within 7 business days of a party order pick-up. Checks are not accepted as a form of payment on any kind of order.

Wedding orders must be canceled 30 days before the event date. Any payments beyond the non-refundable retainer will be given as store credit — retainers are non-transferable. Cake orders canceled after the 30-day cutoff date will not be refunded. If something occurs to affect your scheduled wedding date, please contact us to discuss rescheduling options.

The simple answer, we do not accept payment on delivery. No exceptions. All wedding payments must be completed per your contract 30 days in advance of your wedding. For all other cake orders, payments must be completed 24 hours before your delivery time. We do not accept checks of any kind for final payments. We do not accept cash-on-delivery. Please make sure to get your balance(s) paid in full with plenty of time.

All Deliveries are to be paid in full prior to an order leaving That's The Cake Bakery. If an order is out for delivery during your delivery window and nobody is there to receive it, the order will be returned to our bakery and no refunds for the order or delivery fee will be given.

That's The Cake is partnered with DropOff, Inc. They are the local delivery service we use to make any deliveries for custom cakes that do not meet our minimum - delivering your order to your venue. There is no minimum orders required. The Delivery fee ranges, and will require the full address and day of the week for an estimate.

Drop Off is NOT an option on days and times that we are closed.

Fees from Drop Off may change up until the time of booking with them. This is a separate company and their pricing may change from time to time.

We offer same day delivery for our everyday favorites through UberEats or DoorDash.

For our flour, we replace AP Flour with Rice Flour and Potato Starch. It also contains dairy products and eggs.

No, sorry we do not offer Sugar-Free options.

Yes. Gluten Free comes from the flour, which none of our icings contain any kind of flour.

We use vegan buttercream, made with almond milk, vegan butter, vanilla, and confectioners sugar.

Yes! Vanilla, Chocolate, Strawberry, and Lemon.

No, we do not offer Paleo options.

No, we do not offer Keto options.

No, unfortunately we do not.

Yes! We have many cake flavors that do not contain nuts. Specify this when you are placing your custom order (via email).

We do have select products that do not contain wheat, eggs or nuts, all of our products are baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy may be present in high volumes.

We do not bake in an allergen-free environment. While we do have select products that do not contain wheat, eggs or nuts, all of our products are baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy may be present in high volumes. Due to the presence of these allergens at all of our baking facilities, we do not recommend consuming any of our desserts if you are severely allergic to wheat, nuts, dairy or eggs.

No. We do not offer any kind of shipping at this time.

Yes and No. While we do not have order minimums for delivery, our availability for cake deliveries vary.

For cakes that are 2-tier or smaller, we have a trusted delivery partner that assist with many of our deliveries.

For cakes that 3-tier and up, our in-house team will make the delivery and setup the cake where needed.

Cost: Varies on availability, delivery address, and day of the week. This is all required to provide you the most accurate price. Weekend and holidays are subject to additional fees.

Fees from our delivery partner may change up until the time of booking, subject to change without notice.

We offer delivery for our everyday favorites through Uber Eats or DoorDash.

Be sure that your vehicle is large enough and has a flat, level space with access to air-conditioning for the duration of the ride. If your cake is a smaller single tier, it should fit on the floorboard of your vehicle. It is good to have an extra person with you for stacked, multi-tiered cakes to help you load and unload the cake. (Not to ride in their lap.) Use your AC year-round, but especially in the summer Texas heat. Drive slowly and directly to your destination – no sharp turns, no pit stops. Once at your destination, refrigerate until the start of your event. Please be mindful to keep anything with icing or chocolate out of and away from direct sunlight.

Yes! However, there are not custom made boxes for each custom ordered cake. In the case that your cake will not fit in a closed box, we recommend either taping the lid to cover as much as possible OR cutting the side off altogether in order to prevent the box from harming the cake in any way. For tiered cake we offer a tiered cake box (the lid may not be able to come with it depending on the height). Please note that this means that your cake could be exposed to the open air in your vehicle, but no more than it will be at your party location.