How much advance notice do you need to accommodate an order?

We ask for a minimum 7 business day advance notice for any order, excluding wedding cakes. If an order is more intricate, including sculpting work, fondant, or faux tiers, we encourage a two-week notice, however, we can only do so many specialty cakes in a weekend and our demand is very high so the sooner you can get your order in the better prepared we can be to fulfill your order. (It never hurts to call and ask!)

A 3-6 month lead time for wedding cakes should be sufficient with the exceptions of mid May through mid July and mid September through mid November. Peak wedding times in the Dallas/Fort Worth Metro area (May-August, November-Jan 1st) we would like a 9-12 month lead time. Again, please call even if the time is close to your wedding date, it’s never bad to call and ask us to do a last minute wedding cake, it’s been done before!!

How do I carry my cake home?

Be sure that your vehicle is large enough and has a flat, level space with access to air-conditioning for the duration of the ride. If your cake is a smaller single tier, it should fit on the floorboard of your vehicle. It is good to have an extra person with you for stacked, multi-tiered cakes to help you load and unload the cake. (Not to ride in their lap.) Use your AC year round, but especially in the summer Texas heat. Drive slowly and directly to your destination – no sharp turns, no pit stops. Once at your destination, refrigerate until the start of your event. Please be mindful to keep anything with icing or chocolate out of and away from direct sunlight.

Will my cake come in a box?

Yes! However, there are not custom made boxes for each custom ordered cake. In the case that your cake will not fit in a closed box, we recommend either taping the lid to cover as much as possible OR cutting the side off altogether in order to prevent the box from harming the cake in any way. For tiered cake we offer a tiered cake box (the lid may not be able to come with it depending on the height). Please note that this means that your cake could be exposed to the open air in your vehicle, but no more than it will be at your party location.

What are your cakes made of?

There many different ingredients such as; Flour, Sugar, Eggs, Dairy, Nuts, Flavors, and/or Liqueurs.

Can I place an order via email?

No. We are more than happy to answer any questions and review design photos via email, however it is required that you call or come in person to order your custom cake and/or cupcakes. We require a 50% deposit to book any order.

Can I place an order over the phone?

Yes! As long as we have all of the correct information on our order form, you can pay the 50% required retainer/deposit or pay the amount in full.

Is my event date available?

Due to the intense attention to detail and superior taste we strive to serve, we may choose to put a cap on the amount of orders we accommodate for party and/or wedding orders. To see if your event date is available, please call us at (817) 617-2599.

What makes you different from a home baker?

This is our dedication, life, and how we make a living. Our bakery is a full-time specialty bakery. We do have our days off, Sundays and Mondays, so we don’t accept orders for these days, except for Weddings ordered well in advance. We do not cancel on clients, only in extreme circumstances (which are extremely rare death in family, blizzard closing all roads, fires, etc).

My wedding is on a Sunday, but you’re closed.. Can you accommodate?

Yes! As long as we have availability for your wedding day, we should be able to make your dream cake a reality!

Are you closed for any period of time for holiday observances?

Yes! For 2021 – see our schedule below, if a holiday falls on a sunday or monday, we are naturally closed and will observe the next day we are open.

October 31st – Halloween – normal operation

November 23rd - closing at 3pm
November 24th – closed all day
November 25th – closed all day
November 26th – Open normal hours

December 24th – closed all day
December 25th – closed all day

December 31st – Open normal hours
January 1st – closed all day

What are my options for pickups on party/birthday cakes?

-We are closed Sundays and Mondays, we do not allow pickups on these days. Our pickup times are as follows: Tuesday-Friday: 11am-6pm, and Saturdays: 11am-3:30pm.

How long have you been in business?

That’s The Cake Bakery has been open since 2009, and we’re located in North Arlington.

Are you licensed and insured?

Yes and yes!

Do you freeze your cakes?

Absolutely not! All of our cakes are baked fresh for each and every order.

What kind of cake flavors and fillings do you offer?

Click here to view our range of flavors and fillings for every celebration! We offer seasonal flavors, too!

If I provide you with a photo, can you recreate it?

Absolutely! Just provide a photo of what you’re wanting the cake to resemble. We can also help you design a custom cake using several photos for inspiration. Disclaimer: If it’s not our photo, we can’t guarantee exact details to be the same!

Are you able to print images on my cake?

No we do not print photos on cakes, we suggest a grocery store.

Can I place a special order for same-day pickup?

Short answer, no. All of our items — with the exception of our everyday favorites we keep in our cases up front — we require at least 2-3 days notice for custom orders in more circumstances. However, you can order through UberEats or DoorDash!

Can you make the frosting less sweet?

We offer several types of icings. Here are what we offer and a brief description:
Buttercream (most common): Sweet, creamy, mixture of butter, confectioners sugar, milk, and salt. Can melt in hot sunlight.
Rolled Fondant: Sweet sugar dough that looks like porcelain when it dries. Can be used for indoor or outdoor weddings. Fondant doesn’t need to be refrigerated.
Royal Icing: Blended sugar with water and meringue powder that makes a thick frosting used to create lace or latticework. Often used when frosting decorated sugar cookies. We do not use this icing on cakes!
Merengue Buttercream: Made with egg whites, sugar, unsalted butter, and salt. It’s an airy buttercream that is light and commonly referred to as whipped cream. Rich taste and will melt in direct sunlight. We do not offer this on custom orders, only dessert style cakes.

What is your delivery policy?

Our deliveries are first come-first serve! Our delivery fee is based on mileage and is an additional charge outside of your order. There may be an additional fee for Friday and Sunday deliveries. You can give us a call or shoot us an email with your details for exact pricing!

We offer delivery for our everyday favorites through UberEats or DoorDash as well local delivery available on online orders.

What is your delivery payment policy?

Simple answer, we do not accept payment on delivery. No exceptions. All payments for weddings must be completed in accordance to your contract of 30 days in advance of your wedding. All other cake orders, payments must be completed 24 hours prior to your delivery time. We do not accept checks of any kind for final payments. We do not accept cash-on-delivery. Please make sure to get your balance(s) paid in full with plenty of time.

What is your payment policy?

A 50% non-refundable retainer is required to reserve any custom order over the phone or email. The remaining balance is due at the time of pick-up for party orders with the exception of deliveries. Payments can be made in person or over the phone. We accept cash, debit and all major credit cards (Visa, MasterCard, Discover, American Express).  No monies will be refunded to the customer if a wedding order is cancelled within 30-days of the event date, or within 7 business days of a party order pick-up. Checks are not accepted as a form of payment on final balances.

Wedding orders must be cancelled 30 days prior to the event date. Any payments beyond the non-refundable retainer will be given as store credit — retainers are non-transferable. Cake orders cancelled after the 30-day cutoff date will not be refunded. In the event that something occurs to affect your scheduled wedding date, please contact us to discuss rescheduling options.

What is your cancellation policy?

The 50% retainer is non-refundable or transferable on any custom order. Orders placed on via that’s the cake online store is non-refundable and non-transferable and cannot be moved or the date changed. Any payment made outside of the 50% retainer (such as payments in full) may be given as store credit for custom orders. If for any reason you need to reschedule the date you need your cake, give us a call at the bakery to discuss options immediately.


SPECIALTY DIETS FAQ

What do you use in your Gluten Free cakes?

For our flour we replace AP Flour with Rice Flour and Potato Starch. It also contains dairy products, and eggs.

Do you carry Sugar Free products?

No, sorry we no longer offer Sugar Free options.

Is buttercream gluten free?

Yes. Gluten Free comes from the flour, in which none of our icings contain any kind of flour.

What kind of icing do you use for your Vegan cakes?

We use a vegan buttercream recipe which contains; almond/soy milk, vegan butter, powdered sugar, vanilla ext. We use the vegan buttercream for Dairy Free and Vegan cake/cupcake recipes.

Do you make egg-less cakes? What flavors are included?

Yes! Our egg-less cakes are made using the same recipe for Vegan and Dairy Free cakes.

Do you offer paleo diets?

No we do not offer Paleo options.

Do you offer keto diet products?

No we do not offer Keto options.

My child has a dairy and gluten allergy. Can you accommodate?

No unfortunately we do not.

My child has a nut allergy. Can you accommodate?

Yes! We have many cake flavors that do not contain nuts. Specify this when you are placing your order.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Customer support

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