Refund policy

Date of Last Update: 09-25-2024

All Sales Are Final. That’s The Cake Bakery requires a 50% nonrefundable deposit/retainer to book any order. All major cards are accepted (MasterCard, Visa, Discover, American Express) and cash.

All orders that require delivery – payment must be paid in full 2 days prior to delivery.

Refunds
We do not provide refunds. In the instance we have to reimburse a customer, it will only be done with a store credit with That's The Cake LLC.

Damages/Returns/Issues With An Order:

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For us to do our inspections of issues caused, 80% of the product must be returned to the bakery by the date provided in your email to entertain the option of our solutions to you. If your order was picked up on a Saturday, we must be notified in a written email of the issue by Sunday at 6pm.

Not following these policies we cannot give any kind of store credits at any time. It is the responsibility of the customer to return the order to That's The Cake LLC. We do not come pick up any orders.

Forgetting An Order:

Failure to communicate with That's The Cake LLC via written email about a forgotten order failed to have been picked up during business does not garner a refund or store credit. We are unable to give refunds for inclement weather delays or closures that are beyond our control.

Cancellations:

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it within 7 business days of pickup or delivery. If you place a 50% deposit, this is non-refundable and non-transferable. 

If the order is paid in full, 50% of the full payment (the deposit) and the order is not within 7 business days of pickup, the other 50% can be used as a store credit only.

Gift Cards:

Unfortunately, we cannot accept returns on sale items or refunding gift cards.

For any other items that are not food purchases, such as candles, sparklers, toppers, or services rendered (deliveries, tastings). To be eligible for a return or refund, your item must be in the same condition that you received it, unused, undamaged, in its original packaging. Deliveries must not have been provided or attempted, and cake tastings cannot have passed the date and time of the services rendered.

Returns/Refunds on candles, sparklers, toppers, or services rendered (deliveries and tastings) also require the receipt or proof of purchase.

Please note that returns will need to be returned to the following address during business hours.

2800 Forestwood Drive
Suite 118
Arlington, TX 76006